The warranty covers damage or breakage due to manufacturing faults or defects or faults in the materials, whenever the product has been used in accordance with the instructions of use provided.
Damages caused by misuse of the product, impacts, incorrect use, lack of maintenance or use of accessories that are counterindicated or not recommended in the book of instructions. There is a limit to the surface temperature on the enamelled pieces that must never exceed 400ºC.
The territorial scope of this guarantee is circumscribed to the countries where Industrias Hergóm S.L., asubsidiary company or an importer distribute the products and in which the E.C. regulation 593/2008 is in force within the European Economic Area.
This guarantee does not affect consumer rights in accordance with that set forth in the law 1/2007 on Guarantees on the Sale of Consumer Goods.
Hearthstone Cookware’s cast iron products are produced and inspected in accordance with the strictest quality standards. Hearthstone Cookware guarantees its cast iron products for life for household users, with proof of purchase necessary.
Scope of the warranty
The warranty includes all the defects in functioning, manufacturing and materials in the Hearthstone Cookware household products (excluding additional pieces), for normal household use.
Hearthstone Cookware will inspect the product that is the object of the customer’s claim and will decide at its own discretion whether it is covered by the HearthStone Cookware warranty. If the product that is the object of the claim is covered by the HearthStone Cookware warranty conditions, this product will be repaired by the HearthStone Cookware customer services; the faulty pieces will be replaced or the product that is the object of the claim will be replaced by an identical product. If the product that is the object of the claim is no longer available in the HearthStone Cookware product range, HearthStone Cookware will offer the customer an equivalent product. Any cost derived from a justified warranty claim will be assumed by HearthStone Cookware.