“User” terms and conditions

HERGON (INDUSTRIAS HERGOM SL) Barrio Borrancho 39110 – (Soto De La Marina) – Cantabria (comercial@hergom.com), hereinafter “the company”, informs you that your personal details will be processed by the company, in order to manage your request and the maintenance of professional and commercial relations with you. Your details will not be passed on to third parties. This data processing is necessary to attend to your application. Your data will be kept until you unsubscribe from the service and/or once a prudential time has passed from the moment your request has been looked into. You may exercise your rights of access, rectification, cancellation, opposition, portability and limitation of the processing of your details by addressing the company, accompanied by a copy of your ID card correctly accrediting your identity. In any situation, you are entitled to present a claim before the Spanish Data Protection Agency (AEPD in Spanish).

Spanish Tax No./FIC/FIN: B39015839
Address: Barrio Borrancho 39110 – (Soto De La Marina) – Cantabria
Web site: https://hergom.com
Inscribed on the Mercantile Register of Cantabria.

Although we do everything possible to ensure that the descriptions, photographs, information and prices of the products are correct, we do not assume any responsibility for the inaccuracies, mistakes or ommisions that could appear. It is possible that the colours may vary slightly from those shown on the web site due to the configuration of your screen or computer and to the actual limitations of internet. Stock availability will be shown on the web site and although we make an effort to ensure that the products are always available, they may temporarily be out of stock.

Prices

All the prices published on the web site are expressed in euros and include value added tax (VAT) at the exchange rate in force. The shipping costs are not included. These will subsequently be added to the total amount to be paid. The applicable shipping costs will be clearly shown during the payment process. Due to the large number of products advertised on our web site, some of them may appear with incorrect prices, in spite of all our efforts to prevent this. If we discover a mistake in the price we may decide either to contact you and offer you the possibility of cancelling your order or confirm it at the correct price, or reject the order after informing you. Given that the prices are subject to change without prior notice, it is impossible for us to guarantee that subsequent purchases of the same product will have the same price. The company applies a single price policy in Spain, which means that all customers pay the same prices, regardless of their place of residence.

Payment

In order to purchase products on-line, a method of payment that is valid at this moment must be chosen. We accept payment using the following credit or debit cards: Visa credit or debit cards, Mastercard credit or debit cards, American Express, Switch/Maestro debit cards and Electron Visa cards. We do not accept payment in cash or by cheque on-line.

When making an order from our web site, it will be rerouted to the Banco Santander TPV outside our store, using the security implemented by the Banco Santander for its TPV. At no time do we retain data referring to credit cards on our platform under https protocol with TLS1.2 security.

This confirms that the payment information supplied in your order is true and correct. All transactions are carried out in euros.

Deliveries

We deliver to all addresses in Spain from hearthstonecookware.eu

Deliveries are laid out in different regions, as follows:

  • Free deliveries for all Spain from 50€.
  • Zone 1: Belgium, France, Italy, Monaco.
  • Zone 2: Germany, Holland, Luxemburg, United Kingdom.
  • Zone 3: Austria, Denmark, Finland, Greece, Ireland, Sweden.
  • Zone 4: Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Rep., Rumania.
  • Zone 5: Liechtenstein, Norway, San Marino, Switzerland.

Returns and Refunds

If you wish to return a product acquired on our web site, please contact our Customer Services Department within 14 days of the reception of the order to arrange the return process. Fill in the form, which is available on our web site, under the Contact tab, specifying the reason: “on-line sales support“. If you wish you may also send us an email to info@hearthstonecookware.eu

Returns of the articles acquired on the HearthStone Cookware web site will be processed by the normal collection service, which will be scheduled by our Customer Services Department. We are not responsible for packages that do not reach their destination. We are only responsible for the postal charges for the return of wrong or faulty articles.

Returns made on customers’ requests that are not for wrong or faulty articles will have a collection cost. This amount will be subtracted from the financial refund of the product.

  • The product must be accompanied by the purchase receipt. The product must be in perfect condition, in its original packaging, with the accessories or gifts included according to each case and with all the labels attached to its original packaging. After checking the condition of the product, the amount will be refunded using the same payment method used by the customer. We will process the refund as quickly as possible. However, at times of high activity, refunds may take between 7 and 15 days to be processed.
  • If we discover that the returned articles are not in acceptable sale conditions, we reserve the right to refuse to make a refund.
  • Remember that we are only responsible for the postal charges for the return of wrong or faulty articles.
  • We are not responsible for packages that do not reach their destination.
  • This policy does not affect the rights that civil legislation grants customers. Unfortunately, at this time we cannot accept refunds or exchanges of goods acquired on-line in our physical establishments.

For further information on returns and Hearthstone Cookware policies, please contact us.