Purchase and return policy

Terms and conditions «user»

From HERGOM (INDUSTRIAS HERGOM SL) Barrio Borrancho 39110 – (Soto De La Marina) – Cantabria (comercial@hergom.com), hereinafter "the company", we inform you that your personal data will be processed by the company, in order to manage your request and maintain professional and commercial relations with you. Your data will not be transferred to third parties. This data processing is necessary to meet your request. Your data will be kept until you unsubscribe from the service and/or a reasonable time has passed since we respond to your request. You can exercise your rights of access, rectification, cancellation, opposition, portability and limitation of the processing of your data by contacting the company, attaching a copy of your DNI duly accrediting your identity. In any situation, you have the right to file a claim with the Spanish Data Protection Agency (AEPD).

CIF/NIF: B39015839
Address: Barrio Borrancho 39110 – (Soto De La Marina) – Cantabria
Website: https://hergom.com
Registered in the Mercantile Registry of Cantabria.

Although we do our best to ensure that product descriptions, photographs, information and prices are correct, we do not assume any responsibility for any inaccuracies, errors or omissions that may appear. Colors may vary slightly from those shown on the website due to your monitor or computer settings and the limitations of the internet. Stock availability will be announced on the website and although we strive to ensure that products are always available, they may be temporarily out of stock.


All prices published on the website are expressed in euros and include value added tax (VAT) at the current exchange rate, but not shipping costs, which will be added later to the total amount to be paid. The applicable shipping costs are clearly disclosed during the checkout process. Due to the large number of products advertised on our website, it is possible that some of them appear with an incorrect price, despite all efforts to prevent it. If we discover a pricing error, we may choose to either contact you and offer you the choice of canceling your order or confirming it at the correct price, or rejecting the order on notice. Since prices are subject to change without notice, we cannot guarantee that subsequent purchases of the same product will remain at the same price. The company applies a single pricing policy in Spain, which means that all customers pay the same prices, regardless of their place of residence.


To purchase products online, you must choose a valid payment method at that time. We accept payments with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards. We do not accept cash or checks as online payment.

When placing an order from our website, it will be forwarded to the Banco Santander POS outside our store, under the security of Banco Santander implemented in your POS. At no time do we store data related to credit cards on our platform under the https protocol with TLS 1.2 security.

Confirm that the payment information provided in your order is true and correct. All transactions will be made in euros.


We ship to all addresses in Spain from hearthstonecookware.eu

Shipments are distributed in different areas, being the following:

  • Free shipping throughout Spain from €50.
  • Zone 1: Belgium, France, Italy, Monaco.
  • Zone 2: Germany, Holland, Luxembourg, United Kingdom.
  • Zone 3: Austria, Denmark, Finland, Greece, Ireland, Sweden.
  • Zone 4: Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania.
  • Zone 5: Liechtenstein, Norway, San Marino, Switzerland.

Returns and Refunds

If you wish to return any product purchased on our website, please contact our Customer Service within 14 days of receiving the order to process the return process. Fill out our form, which is available on our website, in the section Contact specifying the reason: “online sales support”. If you wish, you can also send us an email at info@hearthstonecookware.eu.

Returns of items purchased on the website hearthstonecookware They will be processed by the usual collection service, which will be scheduled by our Customer Service Department. We are not responsible for packages that do not arrive at their destination. We are solely responsible for the postal costs of returning wrong or defective items.

Returns made at the request of customers other than for wrong or defective items, will have a collection cost of €9 per order. This amount will be subtracted from the economic return of the product.

  • The product must be accompanied by the purchase receipt, be in perfect condition, in its original packaging, with the accessories or gifts included, as the case may be, and with all the labels attached to its original packaging. After checking the status of the product, the amount will be refunded using the same payment method used by the customer. We will process the return as soon as possible. However, during periods of high activity, the return may take between 7 and 15 days to process.
  • If we find that the items returned are not in a salable condition, we reserve the right to refuse a refund.
  • Remember that we are only responsible for the postal costs of returning wrong or defective items.
  • We are not responsible for packages that do not arrive at their destination.
  • This policy does not affect the rights that civil law grants to customers. Unfortunately, at this time we are unable to accept refunds or exchanges for goods purchased online at our physical locations.

For more information on returns and other Hearthstonecookware policies, contact us.